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2014 Albany Residents Community Survey Presentation
Bob Woods, Management Systems Director, March 24, 2014

Download PDF file (3.2MB)

The City of Albany conducted a community survey of Albany residents in early February 2014. The direct invitation survey was administered over the internet, sent to more than 22,000 e-mail addresses that the City uses to distribute the monthly City Bridges newsletter.

The e-mail addresses were voluntarily provided by individuals who have conducted business with the City of Albany. Participation in the survey was also voluntary. The number of e-mail addresses represent a significant portion of Albany’s total population of about 51,000. Surveys were available in both English and Spanish.

Survey Statistics

  • Invitations sent: 22,772
  • Invitations opened: 5,273
  • Respondents: 1,942
    • English: 1,926
    • Spanish: 16
  • Non-residents excluded from the Survey: 115
  • Net respondents: 1,827
  • Completion rate (varies by question): Approx. 1,500 to 1,650+
  • Confidence Interval (Margin of Error) on 1,827: +/- 2.25%

All surveys carry the potential for bias in the results. The large number of respondents works towards reducing the potential error but does not eliminate it. Potential biases include:

  • The survey group does not include residents who did not provide an email address to the city, or residents who have no internet access.
  • Respondents self-selected and may be more motivated than a random group.
  • Women are overrepresented in the sample compared to the general population: 60.88% women to 39.12% men. The 2010 US Census reports 51.2% of the Albany population are women.
  • People 55 and older are overrepresented comprising 54.34% of respondents; the US Census  shows 25.1% of Albany’s population is 55 or older. 

Participants were asked to identify if they were City residents. Those who identified as non-residents were redirected to the close of the survey and not included.

People were free to skip questions.

Both graphs and tables are presented in the download. 

Tables for each question show an Average Ratings on the right side of each issue. To understand this value, you need to understand the weightings applied and how the value is generated. This can vary slightly on different questions.

At the beginning of the survey are a series of “sentiment” statements designed to measure how much people disagree or agree with the statement.  They are weighted as follows:

Strongly DisagreeDisagreeNeither Agree Nor DisagreeAgreeStrongly Disagree
1 2 3 4 5

The center value, 3, is the neutral position. Average Ratings over 3 indicate increasing agreement with the statement while those under 3 indicate increasing disagreement.

At Question 11, the survey adds Don’t Know/No Answer as an option for those that choose to answer the question but do not feel they have a basis for any decision. The Don’t Know/No Answer option has no weighting applied and is not included.

Service rating questions, beginning at Question 17, follow the same weighting methodology, but the center position is “Average” reflecting a general comparability with others  rather than no feeling either way. In this situation, the Average rating could be interpreted with these ranges:

 PoorBelow AverageAverageGoodExcellent
Weighting 1 2 3 4 5
Range < 1.5 1.5 – 2.49 2.5 – 3.49 3.5 – 4.49 > 4.49

Lastly, a problem with the set-up of Question 30, “How many people 17 years of age or under live with you?” has kept the categorized information from downloading. The information is:

Question 30: How many people 17 years of age or under live with you?

1 – 3 Children at home 37.29% 550

4 or more children at home 2.92% 43

0 children at home 59.80% 882

Total 1,475