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Pay with direct debit with your bank

Starting direct debit service:

  • Complete and sign the Direct Debit Application
  • Return the form to the City of Albany Utility Billing, P.O. Box 945, Albany, OR 97321
  • Must include an original VOIDED check for the account you want to use for your Automatic Payment

Once we receive the application, it may take one to two billing periods to be enrolled. You will see an "auto pay" note on your bill once you are enrolled. You will still receive a bill from us each month. It will tell you how much money you owe and the due date when the funds will be withdrawn from your account.

Canceling direct debit service:

  • Complete and sign the Direct Debit Cancellation Form
  • Return the completed form to the City of Albany Utility Billing, P.O. Box 945, Albany, OR 97321.
  • Signed form must be received at least five (5) business days before your account is scheduled to be debited (the due date on your billing).

Pay using bill pay at your bank or credit union

You need to sign up for this service with your bank or credit union, set up Albany Utility Billing as a payee (make sure you include your name and account number in the memo box), and enter the amount owed on your bill. Your financial institution will send the check to us for you.

Pay in-person

  • Albany City Hall 333 Broadalbin St SW
    (1st floor counter or drop box at East entrance)
  • Safeway 1990 14th Ave SE
  • Postal Connection (Fred Meyer shopping center) 2532 Santiam Hwy SE

Pay using a check by mail

Use the return envelope included with your bill, no cash, and send to:

Albany Utility Billing
P.O. Box 945
Albany, Oregon, 97321

sample utility bill

1.

City of Albany Utility Billing uses P.O. Box 945.

2.

Bills are due and payable upon receipt. Accounts are considered past due if not paid within 10 calendar days of the billing date.

3.

The bill features a monthly historical usage graph.

4.

Your bill shows a detailed list of water, sewer, and stormwater charges for the current month.

5.

The bill has a box for important messages about your city utilities.

6.

For your convenience, our office hours are printed on every bill.We also have an e-mail address you can use for questions about your bill.

7.

On the reverse side of your bill, you will find information on service inquiries or changes, payment methods, drop box locations, and meter and payment box tampering.

Fill out my online form.

sample-bill-numbers

  1. Your account number and service address are listed under Service Information.  For every account you have with us, there will be a different account number.  Please make note of this account number when submitting payments.
  2. Bills are due within 10 days of the bill date.  Both the bill date and due date are a fixed date each month, based on your service address. 
  3. Your bill features a monthly historical usage graph with the current and previous year shown.  (Additional usage and billing history can be found on our website using Online Account Management).
  4. Your bill shows a detailed list of water and sewer charges for the current month.  It also shows the previous balance and any payments or adjustments made to your account since the last bill.
  5. Important Messages are displayed in this box including holiday office closures and other notices from the City of Albany.
  6. On the reverse side of the bill, you will find information on service inquiries or changes, past due bills, payment methods, drop box locations and contact information for our office.

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