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Goals:

  • Goal 1: Effectively and efficiently deliver the services that Albany’s citizens need, want, and are willing to support.

Effective Government Objectives:

Goal 1: Effectively and efficiently deliver the services that Albany’s citizens need, want, and are willing to support.

Objective EG-1: Reduce the percentage of total annual Parks & Recreation Fund expenditures subsidized with property tax revenues to 55 percent or lower by 2020. [Parks & Recreation]

Actions: Achieve this objective through a combination of nontax revenue increases and expenditure reductions.

Objective EG-2: Sustain revenues received from gifts, grants, and endowments to equal or greater than $10 per capita. [Parks & Recreation]

Actions: Complete and implement a Revenue Enhancement Plan by 2018, including strategies and private sector solicitations. Improve marketing and promotion efforts to communicate parks and recreation program needs to a wider audience.

Objective EG-3: Maintain Parks & Recreation Department staffing levels at or below 0.60 FTE per 1,000 residents. [Parks & Recreation]

Actions: Annually adjust staffing plans and service delivery strategies to achieve the objective.

OBJECTIVE
MEASURE
TARGET
COMPLETED FY2015
COMPLETED FY2016
FY2017
FY2018
FY2019
FY2020
FY2021
EG-1
Property tax as a percent of Parks Fund revenue.
≤55%
51.2%
53.6%
55%
54%
54%
52%
52%
EG-2
Parks per-capita revenue through grants, gifts, and endowments.
≥$10.26
$7.86
$6.35
$9.50
$9.50
$10.00
$10.00
$10.00
EG-3
Parks & Recreation full-time equivalents per 1,000 residents.
≤0.60
0.50
0.52
0.53
0.54
0.53
0.52
0.52

Objective EG-4: Provide responsive, efficient, customer-oriented service and meet mandated deadlines for project reviews. [Community Development]

Actions: Meet or exceed state requirements for timely issuance of reviews, permits, and inspections. Complete building inspections as requested.

Objective EG-5: Reduce water loss to 10 percent or less by 2019. [Public Works]

Actions: Continue leak detection efforts to identify system leaks. Replace and upgrade older water meters to reduce under-reading water usage. Investigate and eliminate unmetered water use and enforce against water theft. Evaluate water system replacement needs to best target limited capital funds to provide best return.

 

Objective EG-6: Provide the City Council with annual reports regarding the running five-year sewer, water, and stormwater revenue, expenditure, and rate funding requirements. [Public Works]

Actions: Annual updates to the current five-year rate projection at the time the City Council considers utility rate adjustments.

Objective EG-7: Maintain accreditation with the American Public Works Association (APWA). [Public Works]

Actions: Maintain standards and policies to allow the department to obtain reaccreditation from APWA on a four-year cycle.

Objective EG-8: Develop a full stormwater management program and identify stable funding strategy for stormwater utility functions. [Public Works]

Actions: Complete the Stormwater Master Plan. Implement code changes to bring the City in line with regulatory requirements. Identify the annual operations and maintenance and capital costs required to maintain the City’s stormwater system in order to meet service level expectations and regulatory requirements. Develop SDC funding mechanism and funding levels.

Objective EG-9 : Complete update of the Sewer SDC methodology. [Public Works]

Actions: Develop updated facility plan in phases. Upon completion of the collection system and treatment system updates, complete a new SDC methodology and have the City Council adopt it.

Objective EG-10: Continue participation in national performance benchmarking for comparison with other jurisdictions. Implement process improvement projects to reduce processing time and costs or increase revenues. [City Manager’s Office]

Actions: Prepare annual report to detail participation and compliance to appropriate national benchmarks. Institute tracking systems to gather management data where lacking. Perform process improvement studies.

Objective EG-11: By the end of FY2020, reduce the cost/item circulated by 15 percent. [Library]

Actions: Explore outsourcing processing.

Objective EG-12: Seek $200,000 of outside funding for new library program support by 2020. [Library]

Actions: Create an annual fund-raising campaign by working with library support groups and the Albany Library Scharpf Endowment Fund.

Objective EG-13: Continue recognition from the Government Finance Officers Association (GFOA) for excellence in budgeting and financial reporting. Maintain annual audit results establishing conformance to requirements and generally accepted accounting principles. [Finance]

Actions: Receive the GFOA award for “Excellence in Financial Reporting.” Receive the GFOA “Distinguished Budget Presentation” award. Achieve annual audit with no reportable findings of noncompliance.

Objective EG-14: Ensure compliance with all federal and state regulations relating to municipal services. [All Departments]

Actions: Monitor federal and state regulations on a routine basis. Target resources to maintain compliance.

Objective EG-15: Maintain or improve City’s investment ratings. [Finance]

Actions: Maintain sufficient reserves. Follow best practices for financial management.

Objective EG-16: Maintain appropriate levels of Information Technology (IT) systems availability and services rating. [Information Technology]

Actions: Ensure sufficient IT resources are available to maintain City functions.

Objective EG-17: Establish personnel succession planning for executive and other key leadership positions throughout the organization. [All Departments]

Actions: Ensure the City maintains adequate succession planning for executives and other key leadership positions.

Objective EG-18: Conduct feasibility analysis on “portable” systems development charges. [Public Works]

Actions: Retain consultant to evaluate feasibility of “portable” system development charges and identify steps necessary for implementation. Identify risks/rewards, data system support needs, and any additional staffing requirements to support such a program.

Objective EG-19: Consider opportunities to secure additional funding for transportation system improvements with emphasis placed on maintaining and repairing the City’s 306 lane miles of local streets of which approximately 34 percent are not in satisfactory condition. [Public Works]

Actions: Participate in regional discussions regarding a potential gas tax.

Objective EG-20: Cooperate and partner with neighboring jurisdictions as appropriate to provide assistance, accomplish common goals/objectives, and maximize efficiencies. [All Departments]

Actions: Maintain regular communication with community partners. Discuss areas of shared interest and consider ways to accomplish common goals through partnerships.

OBJECTIVE
MEASURE
TARGET
COMPLETED FY2015
COMPLETED FY2016
FY2017
FY2018
FY2019
FY2020
FY2021
EG-4
Residential plan reviews completed within 10 days.
100%
100%
100%
100%
100%
100%
100%
100%
EG-4
Land use decisions issued within 120 days.
100%
100%
100%
100%
100%
100%
100%
100%
EG-4
Complete inspections within same day of request (when called in by 7:00 a.m.)
≥95%
95%
95%
95%
95%
95%
95%
95%
EG-5
Reduce water loss to 10% or less by 2019.
≤10%
13.6%
9.7%
<10%
<10%
<10%
<10%
<10%
EG-6
Annual rate reports to Council.
2
2
2
2
3
3
3
3
EG-7
APWA accreditation.
Accreditation mid-term report by FY2017
Reaccre
-ditation
 
mid-term report
 
Reaccre
-ditation
 
mid-term report
EG-8
Complete Stormwater Master Plan.
Complete Master Plan by FY2018
 
 
 
June 2018
 
 
 
EG-8
Implement Stormwater funding plan.
Complete by FY2017
In progress
In progress
Complete Dec 2017
 
 
 
 
EG-9
Complete Sewer SDC methodology update.
Complete Plan by
FY2017
In progress
In progress
Complete
Dec 2017
 
 
 
 
EG-10
Annual report of performance benchmarking progress.
Nov 2017
Nov 2014
 
Nov 2017
Nov 2018
Nov 2019
Nov 2020
Nov 2021
EG-11
Cost per library item circulated.
≤$3.73
$4.09
$4.00
$3.80
$3.60
$3.40
$3.20
$3.15
EG-12
Non-General Fund program support for the Library.
$40,000
$61,365
$40,000
$40,000
$40,000
$40,000
$40,000
$50,000
EG-13
Receive “Excellence in Financial Reporting” award.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
EG-13
Receive “Distinguished Budget Presentation” award.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
EG-13
Reportable audit findings of noncompliance.
None
None
None
None
None
None
None
None
EG-14
Compliance with federal and state regulations.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
EG-15
Maintain investment ratings.
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
EG-16
Maintain an overall quality of service rating at 4 or 5, with 5 being excellent.
90%
88%
91.4%
90%
90%
90%
90%
90%
EG-16
Maintain an overall timeliness of service rating at 4 or 5, with 5 being excellent.
90%
92%
93.6%
90%
90%
90%
90%
90%
EG-17
Recruit and hire new City Manager.
July 2017
 
 
July 2017
 
 
 
 
EG-17
Recruit and hire new Human Resources Director and Finance Director.
Oct 2017
 
 
Oct 2017
 
 
 
 
EG-17
Identify and develop personnel with the potential to fill executive and other key leadership roles.
Ongoing
 
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
EG-18
Complete feasibility analysis on “portable” systems development charges.
Complete by FY 2017
 
 
 
June 2018
 
 
 
EG-19
Consider opportunities to secure additional funding for transportation system improvements.
Ongoing until addressed
 
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
EG-20
Regular meetings.
Annually
 
Annually
Annually
Annually
Annually
Annually
Annually