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Performance Scorecards Icon-thumbs up 5Icon-thumbs down 0


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Geographic Information Services: Complete or schedule GIS user requests within three working days

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
90%90%90%90%90%90%
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Quality of services provided (rated excellent or good)

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
90%95%90%91%90%90%
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System availability

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Timeliness of services provided (rated excellent or good)

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
90%94%92%94%90%90%
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Permit Tracking: Complete user requests within established customer expectations

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
90%94%92%94%90%90%

Workload Indicators


Monthly average closed calls

FY2014FY2015FY2016FY2017FY2018 (Projected)
404454513564425

Number of IT service requests per year

FY2014FY2015FY2016FY2017FY2018 (Projected)
4,8595,4596,1656,7645,100

Number of servers and workstations supported

FY2014FY2015FY2016FY2017FY2018 (Projected)
620620619625654