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Geographic Information Services: Complete or schedule GIS user requests within three working days

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
90%90%90%90%90%90%
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Geographic Information Services: Complete or schedule GIS user requests within three working days

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
90%90%90%90%90%90%
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Quality of services provided (rated excellent or good)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%90%91%93%90%90%
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Quality of services provided (rated excellent or good)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%90%91%93%90%90%
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System availability

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
100%100%100%100%100%100%
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System availability

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
100%100%100%100%100%100%
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Timeliness of services provided (rated excellent or good)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
94%92%94%95%90%90%
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Timeliness of services provided (rated excellent or good)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
94%92%94%95%90%90%
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Permit Tracking: Complete user requests within established customer expectations

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
94%92%94%90%95%90%
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Permit Tracking: Complete user requests within established customer expectations

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
94%92%94%90%95%90%

Workload Indicators


Monthly average closed calls

FY2015FY2016FY2017FY2018FY2019 (Projected)
454513564380450

Monthly average closed calls

FY2015FY2016FY2017FY2018FY2019 (Projected)
454513564380450

Number of IT service requests per year

FY2015FY2016FY2017FY2018FY2019 (Projected)
5,4596,1656,7644,5655,400

Number of IT service requests per year

FY2015FY2016FY2017FY2018FY2019 (Projected)
5,4596,1656,7644,5655,400

Number of servers and workstations supported

FY2015FY2016FY2017FY2018FY2019 (Projected)
620619625654685

Number of servers and workstations supported

FY2015FY2016FY2017FY2018FY2019 (Projected)
620619625654685