Skip to main content

Select a department:

Performance Scorecards Icon-thumbs up 5Icon-thumbs down 0


Icon

Geographic Information Services: Complete or schedule GIS user requests within three working days

FY2014FY2015FY2016FY2017FY2018Target
90%90%90%90%90%90%
Icon

Quality of services provided (rated excellent or good)

FY2014FY2015FY2016FY2017FY2018Target
90%95%90%91%93%90%
Icon

System availability

FY2014FY2015FY2016FY2017FY2018Target
100%100%100%100%100%100%
Icon

Timeliness of services provided (rated excellent or good)

FY2014FY2015FY2016FY2017FY2018Target
90%94%92%94%95%90%
Icon

Permit Tracking: Complete user requests within established customer expectations

FY2014FY2015FY2016FY2017FY2018Target
90%94%92%94%90%90%

Workload Indicators


Monthly average closed calls

FY2014FY2015FY2016FY2017FY2018
404454513564380

Number of IT service requests per year

FY2014FY2015FY2016FY2017FY2018
4,8595,4596,1656,7644,565

Number of servers and workstations supported

FY2014FY2015FY2016FY2017FY2018
620620619625654