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Performance Scorecards Icon-thumbs up 17Icon-thumbs down 18


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Adult Recreation Services: Percentage of facility renters who are satisfied with services rendered

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%98%95%95%n/a97%
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Adult Recreation Services: Percentage of participants who are satisfied with level of service received

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%98%98%98%n/a97%
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Adult Recreation Services: Percentage of total program costs recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
37%31%27%27%27%36%
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Aquatic Services: Percentage of program costs recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
44%44%41%38%37%44%
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Aquatic Services: Percentage of users who are satisfied or very satisfied with their aquatic experience

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%96%96%90%93%95%
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Children/Youth/Family Recreation Services: Percentage of class and program participants who are satisfied with services

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
90%90%98%95%95%90%
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Children/Youth/Family Recreation Services: Percentage of class and program participants who are satisfied with services

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
90%90%98%95%95%90%
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Children/Youth/Family Recreation Services: Percentage of total program cost recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
51%49%49%45%45%50%
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Children/Youth/Family Recreation Services: Percentage of total program cost recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
51%49%49%45%45%50%
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Facilities Maintenance: Average cost per unit of service, contracted (per hour)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
$ 73.00$ 73.00$ 74.00$ 79.00n/a$ 73.00
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Facilities Maintenance: FTE per 50,000 sq ft of facilities

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
0.750.750.750.750.751
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Park Administration: Per capita revenue from endowments, grants, foundations, solicitations, and donations (NRPA National Avg is .36 per Capita))

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
10888.4099
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Park Administration: Percentage of total Fund 202 operating expenditures subsidized with property tax revenues*

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
51%56%55%54%50%56%
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Park Maintenance Service: Average cost of maintenance per developed acre

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
2,7802,7802,8501,8401,8492,793
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Park Maintenance Service: Developed acres of park land per 1,000 population (NRPA National Avg is 10.1 acres/1,000 Residents)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
11111110.7510.3810.10
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Park Maintenance Service: Estimated number of trees receiving maintenance

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
3,2003,2003,2003,2003,8003,273
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Park Maintenance Service: FTE per 1,000 residents (NRPA National Avg is 0.79 FTE/1000 Residents)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
0.190.190.190.110.100.79
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Park Maintenance Service: Park and Recreation Agency Staffing: (Median, By Jurisdiction Population all NRPA Agencies is 36.0 FTS)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
46.5847.9549.2348.534936
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Park Maintenance Service: Park and Recreation Agency Staffing: (Median, By Jurisdiction Population all NRPA Agencies is 36.0 FTS)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
46.5847.9549.2348.534936
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Park Maintenance Service: Percentage of time lost to work-related injuries

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
0%0%0%0%0%0%
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Park Maintenance Service: Total tree maintenance expenditures

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
65,00065,00070,00081,00088,00066,250
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Parks SDC Projects: Number of acres of park land

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
895895895895895895
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Parks SDC Projects: Number of acres of park land per 1,000 pop (*changes as population grows)

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
17171717.1017.1017
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Performance and Cultural Arts: Expenditures avoided through donations of in-kind services and materials

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
177,000180,000201,700209,500216,100202,500
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Performance and Cultural Arts: Percent of participants who are satisfied or very satisfied with the quality of the event

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%98%98%98%n/a90%
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Performance and Cultural Arts: Percent of program costs recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
63%67%65%67%67%67%
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Performance and Cultural Arts: Percent of sponsors satisfied or very satisfied with events

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
95%97%98%98%n/a90%
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Resource Development & Marketing Services: Per capita revenue from endowments, grants, foundations, solicitations, and donations

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
10688.2899
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Resource Development & Marketing Services: Per capita revenue from endowments, grants, foundations, solicitations, and donations

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
10688.2899
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Sports Services: Number of participant hours in a City sports program activity during the year

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
118,150120,700121,500119,000119,000119,221
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Sports Services: Number of participant hours in a City sports program activity during the year

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
118,150120,700121,500119,000119,000119,221
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Sports Services: Number of participants in a City sports program during the year

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
6,9507,1007,1507,0007,0007,014
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Sports Services: Number of participants in a City sports program during the year

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
6,9507,1007,1507,0007,0007,014
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Sports Services: Percentage of total sports expenditures recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
50%61%59%47%44%56%
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Sports Services: Percentage of total sports expenditures recovered with non-tax revenues

FY2015FY2016FY2017FY2018FY2019 (Projected)Target
50%61%59%47%44%56%

Workload Indicators


Facilities Maintenance: Average cost per unit of service, in-house, per square foot

FY2015FY2016FY2017FY2018FY2019 (Projected)
$2.3$2.32$2.34$2.49$2.35

Facilities Maintenance: Number of work requests completed

FY2015FY2016FY2017FY2018FY2019 (Projected)
2,7002,6302,6302,8202,645

Park Maintenance Service: Estimated number of trees responsible for maintaining

FY2015FY2016FY2017FY2018FY2019 (Projected)
13,00013,00013,00015,00015,000

Performance and Cultural Arts: Number of individuals attending NWAAF

FY2015FY2016FY2017FY2018FY2019 (Projected)
50,00061,00060,10063,00065,000

Performance and Cultural Arts: Number of individuals attending Performance Series (*-new performance measure)

FY2015FY2016FY2017FY2018FY2019 (Projected)
010,600140,000145,000150,000