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Performance Scorecards Icon-thumbs up 45Icon-thumbs down 11


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Administration: Number of years accredited by the American Public Works Association

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
345675
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Albany Municipal Airport: Average aircraft operations per day

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
707062626266
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Albany Municipal Airport: Number of aircraft based on the field

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
888890909089
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Albany Municipal Airport: Percent of City hangar occupancy

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Albany-Millersburg Water Treatment Plant: Percent energy consumption reduced after plan implementation

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/an/an/a36%5%5%
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Albany-Millersburg Water Treatment Plant: Percent of preventative maintenance tasks tracked through Cartegraph Maintenance Management Software (CMMS) after plan implementation

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/an/a100%100%100%100%
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Albany-Millersburg Water Treatment Plant: Percent of time the plant met peak daily flow

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Albany-Millersburg Water Treatment Plant: Percent of time the plant met regulatory requirements for safe drinking water

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Canal Maintenance: Days per year the hydro-electric generator is in operation Goal = 250

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
225102167220250250
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Canal Maintenance: During Hydropower production, average monthly kWh produced Goal = 100,000

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
181,000111,560128,121148,836100,000100,000
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Canal Maintenance: Number of excursions to the Article 404 flow compliance plan for the year Goal = 0

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
000000
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Canal Maintenance: Number of excursions to the Article 416 slough flow compliance plan Goal = 0

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
020000
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Canal Maintenance: Percent of time water levels/flow are managed to ensure an adequate supply of water to the Vine Street WTP

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Facilities & Maintenance Engineering: Total Stormwater assets in CMMS system

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
75%80%85%87%100%82%
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Facilities & Maintenance Engineering: Total Streets assets in CMMS system

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
85%86%90%92%100%88%
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Facilities & Maintenance Engineering: Total Wastewater assets in CMMS system

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
91%92%95%97%100%94%
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Facilities & Maintenance Engineering: Total Water assets in CMMS system

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
88%92%95%97%100%93%
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Industrial Pretreatment: Number of inspections by Pretreatment staff

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
683454323249
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Operations Administration: Percent completion of Asset Management Program

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
82%85%91%93%100%85%
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Operations Administration: Percent completion of PW Emergency Operations Plan

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/a25%50%60%75%58%
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Stormwater Operations: Percentage of storm catch basins inspected/cleaned

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
60%34%43%50%50%50%
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Stormwater Operations: Percentage of storm drain mainlines cleaned

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
3%9%10%18%20%10%
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Street Maintenance: Miles of painted pavement marking

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
616161616161
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Street Maintenance: Number of miles of improved streets

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
191195196196196195
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Street Maintenance: Percentage of pavement marking annually painted

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Street Maintenance: Percentage of traffic signals inspected quarterly

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Streets Administration: Percentage of collector and arterial streets in satisfactory or better condition

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
88%87%88%84%84%88%
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Transit: Annual mileage

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
89,16592,51594,08592,00092,00090,170
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Transit: Number of senior/disabled passengers

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
21,88020,67517,60819,20019,44020,614
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Transit: Operating cost per ride

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
$ 6.00$ 6.00$ 7.00$ 8.00$ 10.00$ 6.00
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Transit: Total number of rides

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
91,16986,14973,36980,00081,00085,830
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Transit/Linn-Benton Loop: Annual mileage

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
99,782105,005108,875105,000105,000103,697
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Transit/Linn-Benton Loop: Number of senior/disabled passengers

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
17,11518,02013,39114,28015,12017,334
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Transit/Linn-Benton Loop: Operating cost per ride

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
$ 3.00$ 3.00$ 4.00$ 5.00$ 6.00$ 4.00
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Transit/Linn-Benton Loop: Total number of rides

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
122,257128,716111,595102,000108,000123,743
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Transit/Paratransit: Cost per revenue service mile

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
$ 4.00$ 4.00$ 4.00$ 5.00$ 5.00$ 4.00
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Transit/Paratransit: Number of miles driven per month

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
8,2008,8008,8009,1009,1008,725
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Transit/Paratransit: Number of rides provided per month

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
1,5151,6291,7201,7801,8301,661
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Transit/Paratransit: Number of volunteer hours

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
5,0005,0005,0005,0004,1005,000
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Transit/Paratransit: Percent of those using the Paratransit/Call-A-Ride program satisfied or very satisfied with the service received

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
90%95%95%96%96%94%
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TWG Wetlands: Shade plant coverage of the wetland ponds

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
32%45%65%73%80%90%
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Vine Street Water Treatment Plant: Percent energy consumption reduced after plan implementation

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/an/an/a5%5%5%
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Vine Street Water Treatment Plant: Percent of preventative maintenance tasks tracked through CMMS after plan implementation

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/an/a100%100%100%100%
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Vine Street Water Treatment Plant: Percent of time plant met peak daily flow

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Vine Street Water Treatment Plant: Percent of time plant met regulatory requirements for safe drinking water

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Wastewater Collection: Number of sanitary sewer overflows

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
7631000
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Wastewater Collection: Percentage of sewer system televised annually

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
20%34%39%20%20%20%
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Wastewater Collection: Percentage of the sewer system cleaned annually

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
35%41%47%30%30%30%
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Wastewater Collection: Volume of sanitary sewer overflows (millions of gallons)

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
0.860.451.683.7700
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Wastewater Treatment Plant: Odor notifications

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
14109400
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Wastewater Treatment Plant: Percentage of days facility is in regulatory compliance

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Water Distribution: Percent energy consumption reduced after plan implementation

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
n/an/an/a5%5%5%
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Water Distribution: Percent of leaks repaired within 1 week of reporting

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
75%95%100%100%100%100%
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Water Distribution: Percent of new meters installed within 48 hours of receipt of permit

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
100%100%100%100%100%100%
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Water Distribution: Percent of out-of-service fire hydrants returned to service within 36 hours

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
78%98%100%100%100%100%
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Water Quality Control Services: Number of public storm system inlets marked

FY2014FY2015FY2016FY2017FY2018 (Projected)Target
436059757575

Workload Indicators


Albany Municipal Airport: Number of Airport Advisory Commission mtgs

FY2014FY2015FY2016FY2017FY2018 (Projected)
1111111112

Albany-Millersburg Water Treatment Plant: Peak demand in million gallons per day

FY2014FY2015FY2016FY2017FY2018 (Projected)
1311101111

Albany-Millersburg Water Treatment Plant: Water treated annually (millions of gallons)

FY2014FY2015FY2016FY2017FY2018 (Projected)
2,3552,4702,2822,0802,080

Canal Maintenance: Number of miles of brush cleared to stabilize banks and provide sight distance

FY2014FY2015FY2016FY2017FY2018 (Projected)
2221212

Customer Service: Maintain the dollar amount of Utility Billing write-offs of uncollectible accounts at less than 05% of annual billings

FY2014FY2015FY2016FY2017FY2018 (Projected)
0%0%0%0%0%

Customer Service: Online utility bill payments became active August 2010 - Dollar volume per year (in millions)

FY2014FY2015FY2016FY2017FY2018 (Projected)
$3000000$3800000$4500000$5800000$5800000

Customer Service: Online utility bill payments became active August 2010 - Number of transactions per year

FY2014FY2015FY2016FY2017FY2018 (Projected)
26,83732,08737,00046,20046,500

Engineering Services: Number of capital projects in design or construction phase

FY2014FY2015FY2016FY2017FY2018 (Projected)
2326303030

Engineering Services: Number of development reviews performed annually

FY2014FY2015FY2016FY2017FY2018 (Projected)
7070656555

Engineering Services: Number of local improvement district (LID) projects

FY2014FY2015FY2016FY2017FY2018 (Projected)
00111

Engineering Services: Number of new site improvement (SI) projects

FY2014FY2015FY2016FY2017FY2018 (Projected)
1115151815

Engineering Services: Number of permits issued annually

FY2014FY2015FY2016FY2017FY2018 (Projected)
750550575600650

Engineering Services: Number of sewer lateral replacement projects completed

FY2014FY2015FY2016FY2017FY2018 (Projected)
4360555055

Engineering Services: Update Storm drain master plan every 10 to 15 years (age of the current plan)

FY2014FY2015FY2016FY2017FY2018 (Projected)
2526272829

Engineering Services: Update Transportation master plan every 10 to 15 years (age of the current plan)

FY2014FY2015FY2016FY2017FY2018 (Projected)
45678

Engineering Services: Update Wastewater master plan every 10 to 15 years (age of the current plan)

FY2014FY2015FY2016FY2017FY2018 (Projected)
1516171819

Engineering Services: Update Water master plan every 10 to 15 years (age of the current plan)

FY2014FY2015FY2016FY2017FY2018 (Projected)
910111213

Facilities & Maintenance Engineering: Number of maintenance after-hours call outs

FY2014FY2015FY2016FY2017FY2018 (Projected)
4038504660

Facilities & Maintenance Engineering: Total number of data points monitored and managed in SCADA

FY2014FY2015FY2016FY2017FY2018 (Projected)
n/a31,36331,60031,61133,388

Facilities & Maintenance Engineering: Total number of SCADA related computers supported

FY2014FY2015FY2016FY2017FY2018 (Projected)
n/a878898101

Industrial Pretreatment: Number of Non-Discharging Categorical Industrial User (NDCIU) permits

FY2014FY2015FY2016FY2017FY2018 (Projected)
45555

Industrial Pretreatment: Number of non-permitted businesses in the Pretreatment Program

FY2014FY2015FY2016FY2017FY2018 (Projected)
300436435440440

Industrial Pretreatment: Number of non-SIU (general) permits

FY2014FY2015FY2016FY2017FY2018 (Projected)
46777

Industrial Pretreatment: Number of responses to sewer and stormwater complaints or spills

FY2014FY2015FY2016FY2017FY2018 (Projected)
6473415454

Industrial Pretreatment: Number of Significant Industrial User (SIU) permits

FY2014FY2015FY2016FY2017FY2018 (Projected)
1514151515

Stormwater Operations: Miles of storm drain mainlines

FY2014FY2015FY2016FY2017FY2018 (Projected)
125125130130130

Stormwater Operations: Miles of streets swept annually

FY2014FY2015FY2016FY2017FY2018 (Projected)
4,7204,7924,8164,8404,860

Stormwater Operations: Number of after-hours stormwater callouts

FY2014FY2015FY2016FY2017FY2018 (Projected)
641210150

Stormwater Operations: Pounds of debris removed by street sweeping (millions)

FY2014FY2015FY2016FY2017FY2018 (Projected)
11111

Street Maintenance: Number of City traffic signals

FY2014FY2015FY2016FY2017FY2018 (Projected)
1919192122

Street Maintenance: Number of customer service work orders

FY2014FY2015FY2016FY2017FY2018 (Projected)
453386391450450

Street Maintenance: Number of signs repaired annually

FY2014FY2015FY2016FY2017FY2018 (Projected)
571329467300300

TWG Wetlands: Number of TWG tours or events/participants

FY2014FY2015FY2016FY2017FY2018 (Projected)
43/137224/72133/101230/100030/1000

Vine Street Water Treatment Plant: Peak demand in million gallons per day

FY2014FY2015FY2016FY2017FY2018 (Projected)
64555

Vine Street Water Treatment Plant: Water treated annually (millions of gallons)

FY2014FY2015FY2016FY2017FY2018 (Projected)
325383521605605

Wastewater Collection: Miles of sanitary sewer mainline maintained

FY2014FY2015FY2016FY2017FY2018 (Projected)
220222201201201

Wastewater Treatment Plant: Cost/Wet Ton Sludge Hauling

FY2014FY2015FY2016FY2017FY2018 (Projected)
4949535758

Wastewater Treatment Plant: Wastewater treated annually (million gallons)

FY2014FY2015FY2016FY2017FY2018 (Projected)
2,8853,2003,2403,4403,200

Water Distribution: Number of leaks reported

FY2014FY2015FY2016FY2017FY2018 (Projected)
861597010590

Water Distribution: Number of miles of pipe maintained

FY2014FY2015FY2016FY2017FY2018 (Projected)
283278283288290

Water Quality Control Services: Number of area students receiving outreach programs

FY2014FY2015FY2016FY2017FY2018 (Projected)
1,1791,1231,4341,2001,200

Water Quality Control Services: Number of laboratory tests performed in-house

FY2014FY2015FY2016FY2017FY2018 (Projected)
1,8502,6872,4882,1001,700

Water Quality Control Services: Number of outreach events attended or supported

FY2014FY2015FY2016FY2017FY2018 (Projected)
1215141515

Water Quality Control Services: Number of residential water conservation audits performed

FY2014FY2015FY2016FY2017FY2018 (Projected)
65355

Water Quality Control Services: Tons of trash removed from local streams

FY2014FY2015FY2016FY2017FY2018 (Projected)
1619111212

Water Reuse & Biosolids: Dry tons of biosolids applied per year/percentage of biosolids applied for beneficial agriculture use

FY2014FY2015FY2016FY2017FY2018 (Projected)
25%/100%0%/0%0%/0%0%/0%0%/0%