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Albany’s Low-Income Assistance Program is dedicated to helping qualified individuals and families facing financial difficulties in paying their City utility bills. Every single-family residential water customer pays a fee to fully fund this program exclusively for low-income assistance. In 2020, this program provided assistance to over 250 households.

In 2021, City Council voted to expand the program to include all qualifying low-income residential customers.

How do I qualify?

Your household’s annual gross income is 60% or less of the state median income by household size below.


Gross Income*
1 $27,806 $2,317.15
2 $36,361 $3,030.10
3 $44,917 $3,743.05
4 $53,472 $4,456.00
5 $62,028  $5,169.00
6 $70,584 $5,882.00
7 $72,188 $6,015.67
8 $73,792 $6,149.30
Each additional family member...
  $1,604 $133.65

Source: U.S. Department of Health & Human Services.

How does it work?

If you qualify, you can receive a credit for part of your water use (up to four units) on each monthly bill and 50% of your city services fee. Credits do not carry over from month to month. You will still be responsible for paying all other charges on your bill. 

How do I apply?

Applications are accepted starting October 1 for assistance beginning January 1 for the following year. You must reapply each year.

To apply, call the Community Services Consortium (CSC) at 541-926-7163. 

If you have questions about the program, call 541-704-7632.

csc bug

Low-Income Assistance Program City Council Resolution

This is not the same program as the Low Income Home Energy Assistance Program (LIHEAP).

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