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Bill Payment Options

Automatic payment
with your bank

Start:
  • Complete and sign the Direct Debit Application
  • Return the form to the City of Albany Utility Billing, P.O. Box 945, Albany, OR 97321
  • Must include an original VOIDED check for the account you want to use for your Automatic Payment

Once we receive the application, it may take one to two billing periods to be enrolled. You will see an "auto pay" note on your bill once you are enrolled. You will still receive a bill from us each month. It will tell you how much money you owe and the due date when the funds will be withdrawn from your account.

Stop:
  • Complete and sign the Direct Debit Cancellation Form
  • Return the completed form to the City of Albany Utility Billing, P.O. Box 945, Albany, OR 97321.
  • Signed form must be received at least five (5) business days before your account is scheduled to be debited (the due date on your billing).

Bill pay
with your bank

You need to sign up for this service with your bank or credit union, set up Albany Utility Billing as a payee (make sure you include your name and account number in the memo box), and enter the amount owed on your bill. Your financial institution will send the check to us for you.

Online
to the City

Login to your account

Lost password? If you have already registered and lost your password, click here.

New customer? Click here to register using your mailed utility bill.

In-Person
to the City

Albany City Hall
333 Broadalbin St SW
(1st floor counter or drop box at East entrance)

Safeway
1990 14th Ave SE

Postal Connection
2532 Santiam Hwy SE
(Fred Meyer shopping center)

Mail
to the City

Checks, no cash to: 
Albany Utility Billing
P.O. Box 945
Albany, Oregon, 97321

(Use the return envelope included with your bill)

Your Utility Bill

Reading Your Bill

This helpful handout explains the sections of your water bill and how to read about your usage.

Low-Income Assistance

Assistance is available for qualified low-income senior or disabled water customers in the City of Albany.

Current Rate Resolutions

Rates effective March 1, 2017