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The City of Albany distributes a community survey periodically to find out what citizens think about the city and the services you receive.

2020 National Community Survey

The City of Albany partnered with The National Community Survey (NCS) to conduct a community survey. They will collect the data online using a random sampling of Albany residents, analyze the data, and benchmark against communities of similar size. 

Frequently asked questions regarding the National Community Survey:

How did you get my address?

Your address was sampled at random from a list of all addresses from the post office. This is a standard service offered by the post office. It is not a local government file and no household member is named in the file.

I received the postcard invitation for the survey, and while I own the property that it was sent to, I don’t live there. What should I do?

The resident of the property should complete the survey.

I doubt that you are interested in my opinion, since I rarely leave my [nursing] home. Should I really complete the survey?

Yes, the City of Albany is here to serve all residents, and it is important to us that we get feedback from a complete cross-section of our residents.

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If I filled out the survey online when I received the first postcard invitation, should I fill it out again now that I have received a reminder postcard?

Thank you for completing the survey, but please don’t fill it out again. Because responses are anonymous, we don’t know who already completed a survey. Since we only want one response from each household, those who already completed the online survey should not return another one. The second postcard is distributed as a reminder to all households selected to complete the survey.

I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.

The sample was designed to be as representative as possible of the population of our community, so by sending invitations to any person who requests to participate, we would skew the sample and make the results less meaningful. All residents will have a chance to participate later in December 2020.

What will be done with the results?

The results of the survey will be used to help inform City Council as they set community priorities and goals for the future.

Why is “Hispanic” separate from “Race”?

We want to compare the demographic profile of those responding to the demographic profile of the municipality as presented by the Census. In order to be able to do this we asked our race and ethnicity question the same way the Census does. The census designates Hispanic as an ethnicity, not a race.

Past Community Survey Results



City Manager's Office, Communications



 333 Broadalbin SW (1st floor)

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