SCAM WARNING
Over the past few weeks our utility billing customer service team have noticed an increase in fake emails and phone calls from scammers claiming to be from the City asking for payment. Bottom line? If you receive an email or phone call claiming to be from the City of Albany and you have suspicions it is not legitimate, such as a phone number from out of state, do not give out your information, and hang up immediately. You can always call 541-917-7547, email
A couple recent examples:
- An impersonator claiming to be from the City called an Albany customer demanding a deposit to turn their water back on. They unfortunately fell for the scam and gave out their information. The scammer then tried later to call utility billing impersonating the scammed customer. Thanks to the quick actions of our customer service team, they refused payment and put an alert on the account.
- Another customer received an email stating that they had a balance due on their account and asking for payment. In fact, the email was not sent from the City and they had a $0 balance. Luckily they did not give out any information and came down to City Hall to confirm.
An update for all Albany utility billing customers Read more...
Pay your bill online
STOP! Account numbers have changed in the new billing system.
If you haven't already, first...
- Click the button below.
- Click on "Find my account."
- Fill in your old account number and billing zip code.
- Hit "Search" to get your new account number.
Get started with the new utility billing system
More about your bill
Other ways to pay
Pay using bill pay at your bank
You need to sign up for this service with your bank or credit union, set up Albany Utility Billing as a payee (make sure you include your name and account number in the memo box), and enter the amount owed on your bill. Your financial institution will send the check to us for you.
Pay in-person
Monday-Friday, 8 a.m. - 5 p.m.
Albany City Hall
333 Broadalbin St SW, 1st Floor
There is an after-hours drop box available at the Ellsworth Street (East) entrance.
Pay using a check by mail
Use the return envelope included with your bill, no cash, and send to:
Albany Utility Billing
P.O. Box 945
Albany, Oregon, 97321